Cancellation Policy
Cancellation rules are set by each Travora partner and shown clearly on every listing before you book. This page explains the general framework that applies across the marketplace.
Listing-level rules
Every tour, hotel and transfer listing displays its own cancellation window, fees and refund eligibility before you confirm payment. Always review these terms during checkout — they form part of your booking agreement with the partner.
How to cancel
Sign in to your Travora account, open the booking from your dashboard and choose Request cancellation. Our team coordinates with the partner and confirms the outcome by email, usually within one to two business days.
Partner-initiated cancellations
If a partner has to cancel due to weather, safety, capacity or other operational reasons, Travora will help you rebook a comparable experience or process a full refund to your original payment method.
No-shows and late changes
Failure to arrive at the agreed time, or changes made after the partner's cut-off window, may be treated as non-refundable. Reach out as early as possible if your plans change — partners are usually willing to help where they can.
Disputes
If you disagree with how a cancellation was handled, contact our support team. We mediate between travelers and partners and follow the published policy and platform standards.
This page is maintained by Travora Africa as general information for travelers and partners. It is not legal advice.