Refund Policy
Refunds on Travora Africa follow the cancellation terms of each listing plus the protections we offer as a marketplace.
Eligibility
Refund eligibility depends on the listing's cancellation window, the reason for cancellation and whether the experience has already been delivered. Eligible amounts are shown when you request a cancellation.
Processing time
Once approved, refunds are issued to your original payment method. Most banks reflect the credit within 5–10 business days, though some local card issuers may take longer.
Service fees
Platform service fees are refundable when a partner cancels, when an experience is not delivered as described, or when required by law. They may be retained for traveler-initiated cancellations after the free window.
Currency and exchange
Refunds are returned in the currency you paid in. Travora does not control exchange rate movements between the date of payment and the date of refund.
Need help?
If you have a question about a specific refund, contact our support team with your booking reference and we'll review it promptly.
This page is maintained by Travora Africa as general information for travelers and partners. It is not legal advice.